Last year August, CaseTrust-RCMA signed a very important memorandum to collaborate in developing an accreditation scheme that will protect both the customers and contractors. Almost a year after, where exactly has it taken them so far?
Here are some FAQs that cover some of the core principles of the newly developed CaseTrust-RCMA accreditation scheme.
Q: What are the advantages of the insurance bond? What is the objective of its implementation?
A: Only CaseTrust accredited renovator in Singapore can provide 100% guarantee to its customers. This is a form of protection as well as assurance to customers. The CaseTrust accreditation scheme recognises renovation companies that are committed in maintaining high level of good business practices. In other words, renovation companies, which display the CaseTrust logo, guarantee commitment in putting their customers first and ensure that they are always fairly treated.
Q: Under what circumstances can the customer be able to call the bond?
A: The customer will need to file his/her complaint to CASE (Consumers Association of Singapore). The association has a distinct, well-structured redress system in place with properly defined dispute resolution process for both the renovator and the customer. The CASE Mediation Centre will conduct mediation session. CASE shall decide whether to call the bond after hearing the case.
Q: How long will the insurer take to pay if CASE decided to call the bond?
A: Approximately two (2) weeks with no question asked.
Q: Can non-CaseTrust accredited renovator purchase this bond?
Q: Must the customer pay for the bond?
Q: How does the customer know that he/she is being protected?
A: A bond certificate will be issued to them.